Refund and Returns Policy

Refund and Returns Policy – Tagoo

At Tagoo, we want you to love your purchase. If you’re not completely satisfied, we offer a hassle-free refund and return policy to ensure a smooth shopping experience. Please read the details below to understand our process.

Returns & Exchanges

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unworn, and in their original packaging with all tags attached.
  • We do not accept returns on final sale or customized items.
  • Exchanges are subject to availability. If your requested item is out of stock, we will process a refund instead.

Refund Process

  • Once we receive your return, our team will inspect the item and approve the refund within 5-7 business days.
  • Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

How to Initiate a Return

  1. Contact our customer support team at [email protected] with your order number and reason for return.
  2. Our team will provide return instructions and a shipping label (if applicable).
  3. Securely pack the item and ship it back to us. Keep the tracking number for reference.

Return Shipping Costs

  • If the return is due to a defective or incorrect item, Tagoo covers the return shipping costs.
  • For change of mind or size-related returns, the customer is responsible for return shipping fees.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will resolve the issue promptly with a replacement or full refund.

For any further questions, feel free to reach out to Tagoo’s support team. We’re here to help!